ZACH IN PARTICULAR IS RUDE. He was the one I talked to on the phone. Doesn’t care about his customers and you can tell. You call that a manager? You have your priorities misconstrued if you think that’s an example of what a manager should be. I have literally had to jump through HOOPS to have a gun shipped in and processed at on target sports from a place that does not have brick and mortar stores, only for the staff to not tell me about policies that one would think would be important. I live far from this side of town, and making it over this way is difficult. So for me to come pick up my fire arm for them to tell me I have to wait - again, mind you, for ANOTHER background check, is ridiculously frustrating. On top of the fact they’ve been unhelpful and unaccomadating with a family friend of mine who was in a wheelchair, to the point we went somewhere else completely, also points to the fact that this place lacks in a lot of different places. In my humble opinion. I don’t feel the customer service is where it should be. It just feels like the people here don’t care about customers. Go somewhere else. Dont waste your time. And don’t have your employees telling people one thing, like “oh it’s not gonna be days. It’ll probably be a few hours.” And then on the phone, telling someone “yeah it’ll probably be a few days, it’ll come back when it comes back.” And then on top of that, a disrespectful tone and attitude on the phone, it’s like all they care about is themselves. A huge part of customer service is actually caring about the customer, not only has the communication been completely lacking, but it feels truly as if they’re there for your money and don’t care about the fact that anyone takes time out of their busy schedule to come see them or do business with them. I would not recommend. Just, don’t. And at the end of the call, he says is a demeaning condescending tone about coming in with a better attitude. Clearly your company’s priorities are not in order. Have fun with that! And then I will also add, that Zach came over to me to argue with me while I was trying to pick up my gun and leave, because I want nothing to do with this store and I will never be back and I can promise you that. I’ve worked many jobs in retail and sales, to argue with your customers is the most unprofessional thing I have ever seen. Good riddance.

First time experience today and enjoyed every bit of it. Customer service was great. Shooting range was clean. Couldn’t ask for a better experience. Definitely will be going back.

Nice shop & range. Huge selection of ammo, gear and other accessories. Staff is awesome, willing to answer any questions that you may have. They offer concelaed weapons classes as well as other safety course. Come spend time on the range improving your skills.

Honestly it was fun going as my first time. Just about everyone was really nice and the gun range was great. I didn't catch his name but this one blond guy at the front register with shaved sides, a pulled back man bun, and a beard seemed like he would rather us go anywhere else but there to shoot. I couldn't really tell why either, as far as I'm aware we were as respectful as possible and did everything they asked of us, plus I feel like if we were being a problem the other employees would also tell us but they were as friendly as could be. Eitherway, facility was clean and well managed, however, I do wish they had a better system in place for being "in line" at the front register as it could get a little hectic at times if I needed to buy more ammo or ask to trade in a firearm I was renting for another. Price wise, I think it was also decent but not great, however as someone who rented every gun and did not bring any ammo with him, it was not entirely unreasonable. 2 hand guns, the mpx, 4 boxes of ammo, a lane for 2 people, and if they had any first time shooter fees or anything, ran me about $210 or so. I'd be happy to go back I was just turned off by the one dude up front. Also while it is a bigger change and something that might not benefit everyone, I do wish they opened earlier on weekends and stayed open a little later on weekdays.

My wife and I were blown away by this location. We are on the look out for new handguns and have been testing a few at different ranges. OTS team was very helpful and didn't mind us asking them a handful of questions to get more opinion on the matter. It was clear that OTS also made safety their top priority and we really appreciated that. We rented four handguns and shot 150 rounds. We will definitely be returning. If I could give it higher than a 5 rating I would.

Happened to drive by and decided to stop in. The had everything I expected from and much much more, many things I didn't even know exited for were available and guns on the shelf that I had only seen in demonstrations previously and the staff was extremely nice and competent on some random items and questions I had about them.

I've lived in Jacksonville for about 25 years now. I've shot at nearly every range in the city. At one point I was shooting twice a week for several years during my lunch hour. Since the first day I shot at OTS, I haven't used a single other indoor range. The facilities are top notch. It's cool in the summer. It's warm in the winter. The fees are very reasonable. The store has a good selection of some of the finest quality firearms for sale, and a decent selection of weapons for rent at, also, very reasonable prices. The staff is friendly, knowledgeable about their products, and professional. Unlike other ranges, their range officers are present, watchful and helpful at all times. I never feel it's unsafe to shoot there...something I can't say about all the other indoor ranges in town. Their training department is top notch as well. The Training Director, Scott Whigham, is a wealth of knowledge about self defense training techniques, to Florida and Federal gun law, to everything you want/need to know about most common (and even not so common) firearms and their accessories. My goto resource for gear, training and firearms locally. I highly recommend you try out this store for you next purchase and the range for you next training day.

This gun range is top billing. It is a very safe and secure environment. I wish I could go more often. The gentleman and ladies who work at OT gun range are very helpful, pleasant, polite and respectful to lady customers as well overwhelmingly professional. Lastly, they are also very knowledgeable in current firearm and gun laws state to state. Thank you OnTarget for all you do in making me feel like part of the OT family.

My wife and I went to OTS for a CWP class. Mark was our instructor and he was awesome. He is Knowledgeable and has a professional yet friendly presentation style. The time flew by! He and the RSO were thorough and organized for our range time. We wanted to get the certification but ended up finding a great place to shoot!

I took the concealed weapon class with Laurie. She is an awesome and thorough instructor. She spoke highly of On Target Sports Range in Orange Park. The whole experience was very good. Thank you