ZACH IN PARTICULAR IS RUDE. He was the one I talked to on the phone. Doesn’t care about his customers and you can tell. You call that a manager? You have your priorities misconstrued if you think that’s an example of what a manager should be. I have literally had to jump through HOOPS to have a gun shipped in and processed at on target sports from a place that does not have brick and mortar stores, only for the staff to not tell me about policies that one would think would be important. I live far from this side of town, and making it over this way is difficult. So for me to come pick up my fire arm for them to tell me I have to wait - again, mind you, for ANOTHER background check, is ridiculously frustrating. On top of the fact they’ve been unhelpful and unaccomadating with a family friend of mine who was in a wheelchair, to the point we went somewhere else completely, also points to the fact that this place lacks in a lot of different places. In my humble opinion. I don’t feel the customer service is where it should be. It just feels like the people here don’t care about customers. Go somewhere else. Dont waste your time. And don’t have your employees telling people one thing, like “oh it’s not gonna be days. It’ll probably be a few hours.” And then on the phone, telling someone “yeah it’ll probably be a few days, it’ll come back when it comes back.” And then on top of that, a disrespectful tone and attitude on the phone, it’s like all they care about is themselves. A huge part of customer service is actually caring about the customer, not only has the communication been completely lacking, but it feels truly as if they’re there for your money and don’t care about the fact that anyone takes time out of their busy schedule to come see them or do business with them. I would not recommend. Just, don’t. And at the end of the call, he says is a demeaning condescending tone about coming in with a better attitude. Clearly your company’s priorities are not in order. Have fun with that! And then I will also add, that Zach came over to me to argue with me while I was trying to pick up my gun and leave, because I want nothing to do with this store and I will never be back and I can promise you that. I’ve worked many jobs in retail and sales, to argue with your customers is the most unprofessional thing I have ever seen. Good riddance.

THE BEST RANGE IN JACKSONVILLE!!! These guys are truly awesome. Every member of the staff is super professional helpful and knowledgeable. Well kept state of the art facility making every visit enjoyable. Safety is a HUGE priority for them and they do a great job of making every customer feel safe at all times. The range safety officers are awesome, and help out in every way they possibly can from YouTube recommendations, to helping zero optics, to making first time shooters feel very comfortable and coaching them along the way. These guys are LEGIT. The NFA section of the store is also very helpful and has went out of their way to help, from installing equipment on my firearms to giving extremely helpful info regarding NFA purchases. I recently ordered a suppressor and the entire process at OTS has been smooth as butter. All in all, this is THE #1 place to go shoot and have a great time!

My husband, adult son, and myself took the conceal and carry course with Mark at this location and it was excellent. Mark was extremely knowledgeable and made the material interesting and relatable to everyday life. Even though I grew up around gums, they still make meextremely nervous so I was worried about taking the class and hitting the targets. Mark was so patient and made the class enjoyable for me. I left feeling confident in using my gun and finally understood how safe target shooting can be fun. Even though you don’t technically need a conceal and carry in Florida (big yikes), Mark was excellent at educating my young adult son on handling guns the legal and right way while fully explaining the importance of calmly observing and reacting to your surroundings in a manner that won’t put yourself or others in unnecessary legal or physical danger. In our highly litigious world, this class is a must for any gun owner. Besides it being an excellent class, the facility is top notch with clean and updated technology. Highly recommend.

Very friendly and knowledgeable staff. The shooting range is excellent, and not a sweatbox like most indoor ranges. Selection of rental guns includes automatics, which is must for anyone who hasn't tried it. This will definitely be my first choice shooting range.

The people here are always so willing to help. I had and issue with a firearm and they had no problem helping me out and fixing the issue for me. They were so kind about it and answered all my questions. This is my go to for anything firearm related. Thank you for helping me out! Exceptional service and great prices!

From the second I walked in I knew I was going to like this place, especially when they pick on retired Navy personnel (you know who you are) :-)! I took the basic handgun training course facilitated by Mark Singleton. He made the class very intersting and professionally informative. I highly recommend OTS! P.S. It helps to read the Range Rules before you come so there is no misunderstanding of what is expected. On Target!!

I recently attended a basic handgun course on November 23, 2024 and it was an excellent experience. The instructor, Mark, was incredibly kind, patient, and informative. As a first-time shooter with no prior experience, I was initially nervous, but Mark made sure everyone in the class understood how to safely and effectively handle their firearms. His teaching style was approachable, and he took the time to ensure no one was left behind. Since I’m not a gun owner, I chose to rent a firearm and wasn’t sure which one to select. One of the staff members suggested the Smith & Wesson .380 EZ Shield, explaining it was a great choice for beginners (and one of the first guns he purchased for his wife). It turned out to be an excellent recommendation—it was easy to use once I got the hang of it, and by the end of the course, I felt much more confident. In fact, I enjoyed the experience so much that I think I’ve fallen in love with shooting and am already planning to purchase a firearm soon! The facility itself was very clean, and the entire staff was friendly and courteous. The day before my class, I spoke with Dylan to confirm details, and he was incredibly helpful and polite. From start to finish, the professionalism and warmth of everyone involved made the experience memorable. Thank you, Mark, for your patience and dedication! I highly recommended this basic handgun course with Mark for anyone looking to get started with firearms in a safe, supportive environment.

I just took the basic handgun class yesterday and all I can keep thinking is WOW how come I didn’t do this before 🤩 first of all as a person who never touched a gun before or has ever been near a shooting range I’m glad I chose OTS. The staff makes you feel welcome and safe the minute you walk through the front door. Lori was an amazing teacher , her respect for the guns, safety awareness teachings, I mean I can go on and on about it ❤️❤️ I feel so pleased with the class and the place I invited my daughter to take the class next month. 5⭐️++

I took the Basic Handgun class with Mark Singleton, and it was an incredibly informative and professional experience. I joined the class simply to learn a new skill and because, living in Florida, I believe it’s important to understand how to safely handle a firearm for self-defense and other reasons. This was my very first time handling a real gun, I had never even heard a gunshot in person before. Mark was incredibly patient and understanding. During the live-fire portion, I was overwhelmed by the loud noise and felt very triggered. He kindly let me complete my practice after everyone else had finished, which made a huge difference. Thanks to his support, I was able to push through the fear and actually discovered that I enjoy shooting, it’s just the loud noise that I need to get used to. I highly recommend this class to anyone, whether you’re completely new or just want a solid foundation in gun safety. Honestly, I think schools should include firearm safety classes so people are educated on how to handle guns responsibly. Mark is an amazing instructor, and I’m grateful for the experience!

Always love coming here to do some training, purchasing, or just talking to the guys there, I can’t remember everyone’s name there and I do apologize for that guys but Michael Bush the range master takes his time with folks, knows his job to the fullest and is a true asset to the company and the only other name I can remember is kool-aid and that young man is the utmost professional as a range officer! Many thanks to all who work there & we shall see yall the next time & see what kinda “ shoot happens “