I had a great time today. Everyone was so polite and very professional. I just want to thank the whole staff for amazing experience and treatment that was received. The restroom was so clean that in itself spoke volumes to me. Waiting are so nice today was my first trip but will not be my last one.

ZACH IN PARTICULAR IS RUDE. He was the one I talked to on the phone. Doesn’t care about his customers and you can tell. You call that a manager? You have your priorities misconstrued if you think that’s an example of what a manager should be. I have literally had to jump through HOOPS to have a gun shipped in and processed at on target sports from a place that does not have brick and mortar stores, only for the staff to not tell me about policies that one would think would be important. I live far from this side of town, and making it over this way is difficult. So for me to come pick up my fire arm for them to tell me I have to wait - again, mind you, for ANOTHER background check, is ridiculously frustrating. On top of the fact they’ve been unhelpful and unaccomadating with a family friend of mine who was in a wheelchair, to the point we went somewhere else completely, also points to the fact that this place lacks in a lot of different places. In my humble opinion. I don’t feel the customer service is where it should be. It just feels like the people here don’t care about customers. Go somewhere else. Dont waste your time. And don’t have your employees telling people one thing, like “oh it’s not gonna be days. It’ll probably be a few hours.” And then on the phone, telling someone “yeah it’ll probably be a few days, it’ll come back when it comes back.” And then on top of that, a disrespectful tone and attitude on the phone, it’s like all they care about is themselves. A huge part of customer service is actually caring about the customer, not only has the communication been completely lacking, but it feels truly as if they’re there for your money and don’t care about the fact that anyone takes time out of their busy schedule to come see them or do business with them. I would not recommend. Just, don’t. And at the end of the call, he says is a demeaning condescending tone about coming in with a better attitude. Clearly your company’s priorities are not in order. Have fun with that! And then I will also add, that Zach came over to me to argue with me while I was trying to pick up my gun and leave, because I want nothing to do with this store and I will never be back and I can promise you that. I’ve worked many jobs in retail and sales, to argue with your customers is the most unprofessional thing I have ever seen. Good riddance.

My adult daughter and I took the Basic Handgun class at OTS last Saturday. Guns have always scared me but i wanted my daughter to know the basics of gun safety. DOUG is a natural teacher and did a great job! We feel much more confident in properly handling a gun and being around them. I have a better understanding now why so many people are interested in this hobby. This class seems to be geared toward people like us and people who already have a gun but want to learn more. I will be treating my other daughter to this class next month.

Great first experience at on target today. Staff was friendly, knowledgeable, and thorough. I have avoided indoor ranges for years due to safety concerns. The RSOs here are vigilant, and thankfully not spread too thin. Safest I’ve ever felt at an indoor range. Looking forward to more visits.

Went to this range and it’s extremely small and tight and sounds like they have Zero sound reduction because it was so loud and my head hurt the whole time I was there and rest of the day. Not sure if this place gets robbed or if they just hired new employees that are never around firearms but it feels like some of these people here working are too uptight and on edge too much and scared of guns. I’ve been to basically all of the ranges here in Jacksonville , Tallahassee and St Augustine and this is probably the worst one. Not only is it deafening but the range master was a little rude and apparently I can’t shoot an AR15 from 7 yards. Which doesn’t make sense because I can shoot large caliber pistol ( which is bigger than my AR caliber ) from Shorter than 7 yards but I can’t shoot less than 10 yards with AR. I went here to sight my AR in for qualifying and needed to practice from 15 , 30 , 45 & 75 feet. I was also told I could not carry a firearm from shooting table to back table where my stuff is to let it cool down and had to keep it at the shooting table at all times. Only range that does this which is stupid. I can’t keep rifles on the table ( 1 small rifle takes up the whole table because the table is so small and narrow ) Was told I can not let my rifle sit on back table so it can cool down after I shoot and grab another to shoot. I can not shoot while I have other rifles on the table in front of me. Ammo and a lot of the firearms are priced high here and staff isn’t as knowledgeable as other shops here locally.

First off the guy at the counter I think his name was Michael was so polite and kind. Great customer service. He treated me and my friend really nice. Definetly coming back here again, the rest of the staff was also very great most of them veterans. Great place to go practice or buy a weapon. Came here like 2 weeks ago. Especial recognition to Michael, 100% recommended.

I recently attended a basic handgun course on November 23, 2024 and it was an excellent experience. The instructor, Mark, was incredibly kind, patient, and informative. As a first-time shooter with no prior experience, I was initially nervous, but Mark made sure everyone in the class understood how to safely and effectively handle their firearms. His teaching style was approachable, and he took the time to ensure no one was left behind. Since I’m not a gun owner, I chose to rent a firearm and wasn’t sure which one to select. One of the staff members suggested the Smith & Wesson .380 EZ Shield, explaining it was a great choice for beginners (and one of the first guns he purchased for his wife). It turned out to be an excellent recommendation—it was easy to use once I got the hang of it, and by the end of the course, I felt much more confident. In fact, I enjoyed the experience so much that I think I’ve fallen in love with shooting and am already planning to purchase a firearm soon! The facility itself was very clean, and the entire staff was friendly and courteous. The day before my class, I spoke with Dylan to confirm details, and he was incredibly helpful and polite. From start to finish, the professionalism and warmth of everyone involved made the experience memorable. Thank you, Mark, for your patience and dedication! I highly recommended this basic handgun course with Mark for anyone looking to get started with firearms in a safe, supportive environment.

A friend and I just completed a Basic HandGun Class that was taught by Doug.. I've got to say that Doug is a top notch instructor that presents the class in an easy to learn format.. I found Doug to be very attentive to his students' needs and is willing to spend time addressing individual issues..  Id recommend Doug, and On Target to anyone that has an interest in handguns and the safe use of weapons..  I'll continue to use On Target as my go to gun shop and range.. Jim, St. Augustine, Florida

Stopped in today with my son to get our shooting on. Mike was so knowledgeable and patient. It made me more comfortable with the gun since I'm left handed. The 2 guys in the shooting area were great. They gave me tips to improve my shooting. Hitting the bullseye was on point. We will be back!!

I recently purchased my first AR-15 from this shop, and unfortunately my experience was very disappointing. After taking the rifle home and inspecting it more closely, I noticed that the dust cover would not fully close. I brought it back to the store to address the issue, expecting it to be handled as a defect. Instead, I was told they could replace it—but only if I paid for a new one. When I asked why this wasn’t caught before the sale, I was told that they don’t inspect their firearms and simply put them on display and sell them as-is. That response alone was concerning. For a business dealing with firearms, I expected a higher level of quality control and responsibility. I ended up being charged to fix an issue that should have been identified and resolved before the product was ever sold. This felt unprofessional and unfair as a customer. Additionally, I was given incorrect information regarding suppressor (silencer) purchases. I was told I needed to buy one before even applying, which turned out to be false. I went to another shop and was able to complete the application process without purchasing first, which makes me question the accuracy of the information provided here. Overall, I found the experience frustrating and unprofessional. I will not be returning and will be taking my business elsewhere. I would not recommend this shop based on my experience.